Brand payments on LinkFluence are held securely by our payment provider and released to the creator per deliverable once the brand approves the work, or automatically when the review window expires.
If a collaboration is cancelled before any deliverable is submitted, the funded amount for the outstanding deliverables is refunded to the brand. Amounts already released for approved deliverables are not refundable.
If a creator fails to deliver within the agreed timeline and does not respond, the brand can raise a dispute and request a refund of the affected deliverable.
Disputes are reviewed by LinkFluence under the process described in the platform. No dispute handling fee applies during the MVP.
Platform fees are refunded together with the corresponding refunded deliverable amount. Payment processing is provided by Stripe, and refunds are returned to the original payment method.
Questions about a refund: support@link-fluence.com.
LinkFluence Ltd, 167-169 Great Portland Street, London W1W 5PF, United Kingdom — support@link-fluence.com